WhatsApp & Instagram AI agents for D2C brands.
Agents that recommend products, recover abandoned carts, confirm COD orders, and answer product questions on Instagram and WhatsApp — built for D2C e-commerce brands.
The leaks these agents plug.
Carts get abandoned at checkout, and no one follows up before the customer forgets.
Product questions pile up in Instagram DMs and WhatsApp faster than anyone can reply.
Cash-on-delivery orders bounce back as returns (RTO), eating margin on every failed delivery.
"Where is my order" questions eat support hours that should go to real problems.
Agents that act on these, end to end.
Product recommendation
Matches shoppers to products from a structured catalog based on stated needs — skin type, budget, occasion.
Cart abandonment recovery
Follows up on abandoned checkouts with a relevant nudge and a working payment link, not a generic discount blast.
COD confirmation
Confirms cash-on-delivery orders before dispatch — a direct lever on return-to-origin losses.
Order status auto-replies
Answers order-status questions instantly by pulling real order data, on WhatsApp or Instagram.
Every one of these ships with the same QA discipline as the rest of our work. How we test agents →
For Instagram-first clothing & fashion sellers
Many D2C fashion sellers run entirely through Instagram— no website, no catalog page. Product questions (price, size, stock) arrive as DMs after every post and reel, and every unanswered DM is a lost sale.
What the agent does
- › Answers common questions — price, size availability, stock — automatically.
- › Matches a DM to the specific product being asked about, even without a formal catalog.
- › Escalates anything outside its confidence to the seller directly.
- › Captures order details in-chat when a customer is ready to buy.
- › Works across both Instagram DMs and WhatsApp, so no channel is left unanswered.
Do I need a website or formal product catalog?
No — the agent can work from your Instagram post history and a simple product list; a website makes it stronger but isn't required to start.
What happens with negotiation or unusual requests?
Anything outside standard price/size/stock questions is escalated to you directly, with the conversation attached.
How is this different from a regular chatbot?
A chatbot answers scripted questions. This agent matches DMs to specific products and captures order details when a customer is ready to buy — it takes action, not just conversation.
D2C — Frequently Asked Questions
Which platforms does this work on?
WhatsApp Business API and Instagram DMs are the two primary channels for D2C agents — the same agent can run across both.
Do I need an existing product catalog?
A structured catalog makes recommendations stronger, but we can start from a simpler product list, including Instagram-only sellers without a formal catalog.
How does the COD confirmation agent reduce RTO?
It confirms the order and delivery details with the customer before dispatch, catching the same issues — wrong address, changed mind, unreachable number — that normally surface only after the parcel has already shipped.
Can this replace my WhatsApp Business API setup?
It works on top of it — the agent handles the conversation logic; the API remains the channel it runs over.
Which of these leaks is costing you the most?
Tell us which one hurts most today — we'll scope a fixed-price pilot around it.